How can we help you?
Do you have questions about payment processing, billing, your account, or other concerns? If so, we will be happy to help you personally. If so, we will be happy to help you personally.
by email
by phone
by Helpdesk
Step-by-step instant help
FAQ
Where should I transfer my open claim?
Please use the account data of Compay GmbH to settle the open claim. In addition, please enter your corresponding transaction number as the reason for payment. You can also find all details about the available payment in the customer menu at https://payment.compay.de/HelpDesk .
What was completed or booked?
If a debit has been made to your account by Compay GmbH, you have, for example, concluded a membership on one of the websites of the Ideawise Limited Group or booked an additional service.
If you cannot allocate a debit, don’t hesitate to contact our support team. You can reach them by phone at +49 (0)211 85 96 80 60 or by email at service@compay.de.
For this purpose, please have the transaction number of the debit ready.
How and where can I change my bank data?
If your bank details or other personal data have changed, you can update them in the Compay Helpdesk in the customer menu at https://payment.compay.de/HelpDesk .
Alternatively, you can notify us of your updated data by phone a+49 (0)211 85 96 80 60 (Monday-Thursday from 9:00-17:00) or in writing via email at service@compay.de.
Can’t I reach the operator by phone? What contact details can I use?
If you are still trying to reach the website operator, our support team will gladly help you. You can contact us by phone from Monday to Thursday between 9:00 am and 5:00 pm at +49 (0)211 85 96 80 60.
Alternatively, you can contact us by email at service@compay.de.
In addition, you will always find the support email address of the respective operator on the corresponding website.